Sunday, July 4, 2010

Wonder What’s Really On Their Mind?

Some times in conversation I wonder what are they really thinking.  
So, perhaps, have you.

At such times I instinctively ask questions. Research shows that most of us do.

That doesn’t help. 

In fact it prevents me from sensing what’s behind their words. Because, by asking questions I am determining the direction of the conversation not them. That doesn’t help me step into their shoes. Yes, I know many experts suggest you get others to open up by asking questions and that works in many situations.

Get to their heart of the matter

Instead try this. To get a glimpse of what most concerns that person, be warm yet brief. That’s most likely to evoke a question from them. Answer it genially and briefly.

That way you are most likely to evoke a follow-up question that you also answer cordially yet in few words.

Then listen closely for the third question.

With each question that person has inadvertently gotten more candid about what most interests them  - about you and them - on that topic.  The third question will be most revealing about what’s top-of-mind for them in that moment.

See questions as powerful barometers of emotions

What they ask about is your valuable insight into them – in that moment.  Like a barometer you are reading the emotional atmospheric pressure in that person

Getting a glimpse of their most intense feelings - at least on that topic - enables you to act in a way that makes them trust you.  When trust a positive relationship cannot take root or grow. 

And when someone doesn’t feel comfortable around you that person will project onto you the character traits they most dislike in others. Consequently they may not only sabotage the relationship but also act and speak negatively about you.

Gently turn around a potential critic

Even and especially when someone seems to distrust you, act as if they meant well, speaking genuinely, specifically and vividly to them about the traits that person most values. As you bring out their better side you melt their fear and negative feelings towards you. Tell me how this approach works for you – or if you’ve discovered a better one.

Reminder: When asking a question it pays to remember that we are far more revealing by the questions we ask than the answers we give. 

Three insights for savoring your life with others: 

1. Look beyond your good intentions to what you actually do. As Tammy Lenski suggests, “benign intentions don’t cancel bad impact.”

2. Be patient when you don’t feel like it. You may become the glue in the group. When asked by Gretchen Rubin, if she had a happiness mantra novelist Christina Baker Kline recalled a quoted often attributed to Philo of Alexandria: "’Be kind, for everyone you meet is fighting a great battle.’ Remembering this makes me more patient with my kids, more understanding of my students' dilemmas, and more tolerant when I'm rushing to a meeting and the guy in line ahead of me at the MetroCard ticket machine can't figure out how it works.”

        3. Turn each situation into an opportunity to bring out their best side. They are more likely to see your better side so you’re both more likely to enjoy yourselves.

Posted via email from SayitBetter

Saturday, July 3, 2010

How Small Businesses Find Profitable Partners

Imagine that the longest line at an expo or other event is the one waiting to try your product – and you didn’t even pay to exhibit.

Instead you’re provide a bonus experience for attendees. That’s what happened when local motorcycle dealership offered attendees at a local home improvement expo the opportunity to take a spin around the city on the back of a bike.

That offer was made at a pop-up kiosk just outside the entrance to the expo. The event organizer was delighted because those who bought something inside the show could take their receipt to get in the Express Line for rides.

Of course a photo was taken of each lucky rider then emailed to them, with their permission, along with an invitation to visit the dealership to find the motorcycle that would most add excitement to their life.

Now buying motorcycles doesn’t improve homes of course yet 86% of locals who buy motorcycles are homeowners the dealership owner discovered.

How did he find that out?

He sent an email and postcard to those who had bought from him, offering a gift coupon for a free motorcycle check-up (from his partner, a reputable motorcycle repair shop) for every recipient who answered two questions:

  1. “Do you own or rent your home?”
  2. “What are three of your favorite, locally-owned businesses?”

From the first question he learned that a majority of his customers owned homes. That meant that valuable partners would include those who served homeowners. Then he heard of the upcoming expo and approached the organizer, with this statistic and his mutually beneficial offer to partner.

The responses to his second query enabled him to see that some business names kept popping up.Clearly they were popular with his kind of customer and thus the most profitable potential partners – for him and for them.

Most of these frequently-mentioned businesses did not relate to motorcycle riding so, if he partnered with them, all partners would get a bonus benefit. They could get a warmed-up introduction to each other’s customers in ways, time or places where their competition was not in sight.

Conclusions:

1. To find profitable partners discover the other businesses your customers love.

2. For an upcoming expo or other meeting or event that some of your kind of customers attend how can you add fun, a helpful demo, how-to briefing or other experience that the event planner and the attendees will see a bonus extra?

3. Reward your current and past customers (with a gift coupon from a partner) if they tell you the names of three other businesses they love to buy from then you can quickly find profitable partners.

3. The partner who provides the gift coupon gets prospective buyers walking through his door or onto his web site.

4. Your partnering business gets to ask his customers the same question, rewarding them with a comparable-value gift coupon from you that they can redeem by walking in your door – or onto your web site.

Now that you’ve found some potential partners who sell to some of the same kind of customers you do, here’s one simple, low-risk partnership you can propose to them to see how you like partnering with each other:

You and your partner agree on the retail value of a gift coupon you will give to each other’s customers to reward them for spending an agreed-upon, minimum amount of money during a certain time period – say one day or 30 days.

Profitable result: You both get each other’s biggest-spending customers walking through the door to sample what you sell. (What advertisements or “solo” promotions can do that?)

Posted via email from Kare Anderson on Coummunicating to Connect

Thursday, July 1, 2010

Untitled

What’s
Not Revealed is Often Most Revealing Like many photographers before him, Richard Zaltman was visiting remote areas of the world to capture images of people living lives far removed from those in the United States. 

Here’s what made his experience different.

One morning, while walking through an isolated village in Bhutan, he suddenly got the idea of turning his camera over to the locals to see what they would consider significant enough to show others about themselves. 

Later, when he looked at all their pictures, he noticed that most of the photos cut off people’s feet. “At first, I thought the villagers had just aimed wrong,” Zaltman says.  “But it turns out that being barefoot is a sign of poverty.  They were hiding the message I needed to see." 

Insight: You never really know someone until you see the choices she makes.

We instinctively put people into categories to make the world more understandable and then get surprised by a co-worker’s sudden vehemence about a new subject.   That’s the mystery of life. You can have fewer surprises, however, when you seek to understand others’ less visible, underlying motives.

What others don’t reveal is often most revealing.

What one doesn’t say often says it all.

As surrealist painter, Rene Magritte wrote, “Everything we see hides something else we want to see.”  Surrealists in art and literature in the 1920s and 1930s sought to understand and portray others’ subconscious perceptions of the physical world. 

If you want insights into why people do what they do -- so you can find the common ground upon which to work or play together - discover their unstated or even unconscious motivations for protection or pleasure

Uncover what they feel but are not saying. Here are four ways to learn more about underlying feelings -- yours and others  -- so you can be more thoughtful, clear and genuine in your choices and your communication.

1.  Look for the “Bare Feet” That Aren’t in the Picture

To better understand someone and how to inspire that person to take positive action, learn to recognize his unstated “hot buttons of high emotion”, positive or negative.  These are the major rules to his “operating manual”  -- what makes him run smoothly, bump into obstacles or simply get stuck.

People act most quickly and intensely to avoid what they fear, even if their worst fear has a much lower probability of occurring than the possibility of their dream scenario.  That’s because our deepest, most innate and primeval gut instinct is to survive.  We reflexively react to any appearance of danger from the most primitive, triune part of the brain, which was developed way back when “fight or flight” seemed the only options for any situation.

2. See Them in Motion to See Their Emotions  

Seek to understand what the other person most wants to avoid; what most annoys them or makes them angry or anxious.

To recognize their hot buttons, look for changes in their behavior as signals that you are on a hot topic of concern. Facial expression tells others how we feel, while our bodies suggest the intensity of our feelings.

Look for the “vital signs” of increased excitement such as dilated pupils, constricted throat that produces a higher and /or thinner voice, rapid blinking, flushed face, more rapid and shallow breathing or much less breathing and avoidance of direct eye contact when he had looked you in the eye earlier

in the conversation. 

If the person usually moves and gestures little, look for the times when he has more and more rapid body movements and hand or foot changes.  If he tends to be more animated, look for the times when he becomes more still.

Women, in time of increased concern, are more likely to “hand dance”, that is move the hands and forearms more. 

When seated, men tend to “leak” their feelings through twitching one foot when their legs are crossed.  In general, in times of conflict or other kinds of tension, women tend to move and talk more and more; men tend to move and talk less and less. Psychiatrist, Pierre Mornell wrote a book about this effect, called “Passive Men and Wild, Wild Women.” 

Once you recognize when someone gets upset, you can consider what gets them upset and come closer to understand their operating manual.  Now you can present your ideas in ways that address their concern, either directly or indirectly.  Thus you can get someone to either take action to avoid their perceived danger or recognize how the perceived danger can be overcome or avoided to they can contemplate an “upside” opportunity. 

3. People Often Don’t Understand Their Own Strong Reactions 

Many times we are not aware of our underlying fears or concerns.  We often go through life in a trance, reacting to earlier patterns, especially vividly negative experiences, and not knowing that we are not acting in our current best interests. 

A client of mine only realized at age 42 that because she had a stocky brother who physically and verbally bullied her, she’d developed a pattern the rest of her life of what she now calls “preemptive defensiveness” around any man she met with a similarly chunky body type. 

Only by understanding her previously unconscious “imprinting” from childhood could she begin to change her behavior towards new people she met.

Another colleague grew up in a household where tidiness and timeliness were paramount. He was the “black sheep” in the family who resisted.  Even into adulthood, he kept a messy home and office, and was often late, especially for people he felt were trying to control him. However, until he recognized the pattern -- and his core unconscious motivation for free could he choose how he really wanted to act.

Few people are aware of how dramatically bodies shut down in times of perceived crisis or even unfamiliar situations, yet the phenomena has wide implications. In times of fear or even mild discomfort, people have diminished hearing. 

They start listening to you later in the conversation and hear and remember less. 

Their peripheral vision narrows in times of mild or extreme upset. Even the ability to taste goes down. Imagine a police officer who is afraid in a dark alley, a surgeon who becomes angry during an operation or a child facing a teacher on the first day of school. 

In each “shut down” situation, they are hampering their ability to perform and others may misinterpret their slowed down reactions, with possible negative consequences for several people in the situation. You may see the pattern in someone else’s hot buttons when they do not, especially if you are around that person frequently.

If this person is close to you at home or work, it pays to recognize their unstated warning signs so you appear as safe and familiar as possible to that person, so they can be open to hearing you. 

Don’t assume the other person fully realizes why she is saying or acting the way she is.  Her words or deeds may have very different meaning for him than for you. 

For example, many Americans are disturbed when another person does not look them directly in the eye while talking.  Yet for some cultures, such as Spanish, direct eye contact demonstrates a lack of respect.  Many shy people or those deep in thought prefer to look away. 

When someone else does not act right, like you, your strongest instinct will be to make them act right by acting out a more extreme variation of your “right” behavior.  For example, you may become exaggerated in your attempt to look closely at the other person so they will look at you.  Instead, look to your “bottom line”, the main goal in the situation -- which may be to get a task done or to simply play.

4. We Are Far More Revealing by the Questions We Ask Than the Answers We Give

To increase the chances of learning what is really on someone’s mind -- and thus what will motivate them to act -- know that people are far more revealing when they are the questioners.

When they are question you, rather than when you are questioning them.   While we are taught to ask questions to show interest and learn more about another person, we will learn more, more deeply and quickly when we get that person to ask us questions.

How? 

Explain something that engages their interest, touching on the highlights so they want to ask questions to learn more. 

Respond directly but briefly to their questions so they are “in charge” and asking follow-up questions to learn still more.  Note the direction that the other person’s questions take.  On average, by the third question, you will know more about the nature of their deeper concern or interest than if you had “taken charge”, even with good intent to ask your own sequence of questions. 

Why?

Because you don’t know what you don’t know.  Your line of questions will be based on your worldview and operating manual.   Their line of questions will reveal theirs.  Their questions bring you closer to what’s most on their mind, especially if they could ask them in close sequence to get at what they msot wanted to know.

5. What Do You Not See in Yourself?

Want to learn more about your own blind spots and hot buttons?  Or solve a nagging, recurring problem?  Or have a novel approach to an opportunity pop into your mind? 

Take time to do some of the apparently time-consuming daily tasks you often do too fast or hire someone else to do: garden, wash your car, walk rather than drive to an errand, build or repair it yourself. 

You need these times to “sidelong” glance at the periphery of your thoughts to gain insights into your own “operating manual.”

Savor the time to stay aware in real time.

When you do a physical task, especially one that involves motion, sunshine and fresh air, your mind can move in different directions.  Consider these task your “mental cross-training” to get deeper into your own psyche and imagination. 

Who’s Living Your Life?

You’ll gain a second benefit from your labors. 

To “anchor” that thought, here’s a story. Beth Berg created a job out of designing and maintaining rich person’s gardens in Southern California.  We went sailing near Santa Catalina Island in a boat lent to her by Richard, a client who was detained in New York and could not use it.  I asked her if she would ever hire someone like herself to do some of her maintenance tasks. 

“I don’t think so,” she replied.   “I think I would always want to take care of those basic things in my life.  Because if you don’t put the work into something, you don't know the worth of it either.” 

Beth said that she told Richard, her client, “We plant these flowers in your garden and most of the time you just walk by them.  It’s sad, really.  You don’t get the good feelings from your life that I get from your life.”

Ways to Sidelong Glance Back at Your Own Way of Deciding

• Do the mundane to experience the profound. 

• Go slow to go fast. 

• Step back from your hot subject to walk close to it.  

• Do something real to see something intangible. 

• Move your hands and body to move your mind and imagination.

• Look sideways to see directly. 

• Look wide to see narrowly.

• Look at what you hate to recognize what you fear and don’t like in yourself. 

• Hear your criticisms to discover your sense of your own inadequacies. 

• Notice what you avoid to recognize what you most need to learn next.

• Notice when and where you dabble, doodle and dawdle to see your dreams for living the kind of adventure life story you really want.

Accomplishing greater things with others than one can alone

Kare speaks, writes and consults on quotability and connective communication and collaboration – vital traits in this complex, connected world. This Emmy-winning former NBC and Wall Street Journal reporter was the Obama campaign's Team Collaboration Director. Voted one of Top 5 speakers on Communication: http://speaking.com/top5/

See how much others have accomplished in consulting with Kare http://www.sayitbetter.com/coaching.php - or bring her to speak http://www.sayitbetter.com/meeting_planners.php 


Posted via email from SayitBetter

Passive Men and Wild, Wild Women

In his novel, “Something Happened, Joseph Heller wrote “I try my best to remember on what terms (my wife) and I parted this morning, or went to sleep last night, in order to know if she is still angry with me for something I did or did not say or do that I a no longer aware of.  Is she mad or is she glad?  I can’t remember.  And I am unable to tell.  So I remain on guard … “

Consequently his routine around her begins by being on guard, walking on eggshells, and hers is to speak out more, sooner, longer and wait for him to “get it”, to respond.  When he doesn’t, she escalates her attack, gets more specific and detailed, motivated to get him to finally respond.  He gets overwhelmed and tunes out sooner, longer and more frequently.

You see something gradually changed.  The tenderness left.

And tenderness is the lubricant in male/female love relationships.  Early in a relationship men and women are innocent until proven guilty.  We literally don’t see what we do not want to see and focus on what we adore.  Later, after repetitive “passive men and wild, wild women” episodes of friction, each person is guilty until proven innocent, from the beginning. 

Because that is what we grow to expect of each other and act out to prove each other right. 

The rules now?  Whatever he does is now never enough.  Right or wrong, he is always wrong.  And so is she.

But we can change the script we have with the opposite sex- in love and in other situations. Men aren't born passive.  Women aren't born wild.  We just have that effect on each other … too often.

When and why does a conversation become one-sided, or dissolve into conflict, and how can you turn it around and stay sane? 

Here's some gut instincts research-based insights on:

-       why things often go sour between the sexes, followed by

-       four suggestions for smoother, more satisfying ways to stay connected:

At work, the man is often active, articulate, assertive, and usually successful in his conversations, especially with other men. 

But at home he can become inactive, inarticulate, and withdrawn.
He becomes passive with his wife – especially in certain situation.

Yet even when the woman works outside the home she tends to communicate in a more active way at home - and instinctively wants the same style from her mate. 

His apparent passivity drives her crazy. 

In the face of his further retreat, she goes wild.*
Then he becomes more still, and escapes at the first opportunity.

In personal relationships women often want too much talk, as men sees it. 
She feels resentful, complains, keeps asking questions, talks more, may even act bitter. 

He feels he can’t meet her needs and ends up feeling guilty and sulks. 
They both end up blaming each other.

He thinks:  If only she’d shut up.
She thinks:  If only he'd talk to me.

Here’s four ways women are more likely to engage men in the positive, lively conversation we crave:

Suggestion #1
“Stop Talking Sooner”
Or, less politely, "shut up sooner. As a child my mother washed my mouth out with soap for saying “shut up” yet that’s sound advice for women in trying to connect with men.   Women are usually immediately aware of our feelings, able to express them, usually comfortable in explaining, and asking, and elaborating... in considerable detail.

Our verbal agility can inadvertently create a wall, as women, if it gets us out of sync with men. At times, in personal, social and work situations, men and women will get closer if the speed of the conversation and the amount of words slows down.

When women feel that men are not listening, we tend to “rise” to the occasion by raising our voice and verbiage.  That is we tend to say more, faster, more intensely and at a higher volume. It is as if we are thinking, “What I said and how I said it did not work so I will do more of what did not work, and expect a different outcome.”

Our pace in conversation is faster and more multi-dimensional. We rush past and around most men. 

We need to allow a man to respond, a point at a time, at his pace, without interrupting or finishing his sentences.

If the strongest complaint women have about men is that they do not listen, then we must work hardest on leaving the time for them to speak.*

Suggestion #2
“Sidle”

While women prefer to talk, face-to-face, men pefer to sidle, standing side by side.  Research shows that both women and men like each other more and get along better when standing or sitting side-by side. 

Suggestion #3
“Get Moving”
Any woman who wants better relations with a man should “walk it out”: talk while walking to the meeting, around the block, etc.

Further, when men and women are walking or eating together their body motions become more similar so they get more in sync.  Even vital signs (heartbeat, skin temperature, eye pupil dilation) become more similar) so we are more likely to feel a natural, easy kinship.

In motion we tend to experience the best, rather than the worst side in the opposite sex.  That's good news.  Yes?

Suggestion #4 “’See’ the Situation Their Way”
Women crave longer and more continuous eye contact than men. 
To help men feel more comfortable let go of that unremitting eye gaze.  Glance away sometimes as a man is inclined to do while thinking. 
His glance away does not necessarily mean avoidance so don’t act as if it does by a your harsh tone, words or glance. 
He may be trying to gather his thoughts.

        Some Further Peace-Keeping Suggestions for Women and Men:

• It is harder to argue when you are holding hands.

• Know that showing appreciation and attention, especially when you least want to show them and the other person most needs them, will always bring you closer than asking for them.

• First look to the other person’s positive intent as you hear what what is said.

• Saying less often gets you more of what you want from him.

• Looking directly and warmly at her, rather than away, often brings out the part of her you most enjoy. 

• Making and keeping an agreement usually helps the other person feel more safe, respected and cared for in the relationship.

• First try to act in a different and positive way before you verbally ask for a change in someone else.

• Don’t interrupt, especially when you most want to.

• First answer the other person’s question.  Answer it directly, without preface, qualifiers, countering, secondguessing, answering questions she or he did not ask or raising other points first.

• Do not answer a question with a question, including questioning that person’s question of you.

• Find out whether the other person feels you’ve answered her or his question or otherwise responded adequately before you move onto your question or another point or topic.

• Showing resentment and resistance will most likely escalate the hardening of sides between you.

• Rather than describing what you don’t like, ask for a specific change.

• Be willing to make a change before asking for one.

• Don’t ask for more than one change at a time, unless you want them all ignored.

• Know that the more changes you ask for the more resistant you’ll face, and the more likely it will be for you both go to your heads to think, rather than to your hearts to feel.

• Use factual language and few words to describe what you want changed.

• Use emotion-laden language and more words, to describe what you like in the other person.

• Women: Say and move less, especially when you want to do the opposite

• Men:  Give her more eye contact.  If you don’t feel comfortable answering her right away, tell her so directly.  Then tell her when you will get back to her with a response.

• In the middle of your hottest moments of discussion, remember what you most like in the other person and take the time to express it.

• Of course all these apparently wise pieces of advice are much easier to offer than to live by.
with others than one can alone

Kare speaks, writes and consults on quotability and connective communication and collaboration – vital traits in this complex, connected world. This Emmy-winning former NBC and Wall Street Journal reporter was the Obama campaign's Team Collaboration Director.

• Voted one of Top 5 speakers on Communication: http://speaking.com/top5/

• See how much others have accomplished in consulting with Kare http://www.sayitbetter.com/coaching.php - or bring her to speak http://www.sayitbetter.com/meeting_planners.php 

http://twitter.com/KareAnderson  + http://howwepartner.com/

• Two of her blogs are featured on http://collaboration.alltop.com/ and another on http://lifehacks.alltop.com/ 

Posted via email from SayitBetter

Bring Others Closer by Praising What You Want to Flourish

When the priest was moved to a new parish he approached he asked his superior to ask for permission, “Would you mind if I smoked while praying?” and was, not too surprisingly, turned down.

Some wise people instinctively know they can gain approval by how they ask. Set the stage for people to hear your positive intent. For example, the priest might have said, “Would you mind if I pray while I am smoking?”

Setting the context with your initial comments is akin to dressing in the fashion that the people you are going to be around will approve or even admire, while still being true to yourself.

Why? Because people like people who are like them. Like all other animals, we are most comfortable with those who look right -- like us. In fact, the more you look familiar to me, the earlier in the conversation I will literally hear your words, absorb their meaning and be more able to accept them, and you.

The more you look and act different than me, the more my peripheral vision narrows initially. Further my skin temperature will go down and my heart beat up in anticipation of the possible need for flight. That is because the primitive triune part of our brains has not changed. We are forever hardwired to respond to new, unfamiliar situations with the “fight or flight” syndrome.

Our vital signs literally shut down when we are first around a person, setting or situation that is radically different, unfamiliar thus initially potentially dangerous, until we have decided how we feel about our situation.

You can pull people closer, and bring out their better side so they can see and appreciate yours. In fact, this is probably the most meaningful gift you can give someone else, other than the present of your warm presence. Continuously praise others’ specific actions you admire, however small they may seem to you. People eventually warm up to your warmth.

Here’s two ways to praise to inspire happier, high-performing behavior in others and yourself.

Praise someone directly.

Whatever you praise you encourage to flourish. In effect, your bring out that facet in someone’s behavior - when that person is around you.
(What do you bring out in others?)

Want to maximize the effect of your praise? The more specific your words, the more memorable and potent your message. Describe the actual act in rich detail so you honor the person in acknowledging how vividly the behavior affected you.

Make your praise go viral.

Perhaps an even more powerful way to praise is to compliment the person to one or more people who are important to them. This gesture may activate events that take on a life of their own, long after you shared your vivid, genuine praise.

My client, the CFO of a Berlin-based maker of wireless portal equipment named Punjabi, has had a rugged and quite successful third year of operation where everyone has worked long hours. Instead of handing out the ten top team awards in the traditional way, at a company event, the CEO took the time to find a significant group related to each of the winners.

For those winners the groups included a place of worship, a rugby club, a college alumnae organization and an antique car association. With the permission of these organizations, the CEO arranged to give the award and an eight-minute speech, describing both the winner’s accomplishments at Punjabi and a specific incident where the winner exemplified the heroic character of a true team player.

Thus each (surprised) winner got to bask in the spotlight in front of valued people in her or his non-world world. The CEO’s greater effort also put his company in a genuinely positive light in many new places. Although it did not appear that any of the people who saw their friends receive the award were immediate, potential customers of Punjabi, they were sufficiently inspired to stir some positive word-of-mouth buzz about the awards ceremonies.

A month after these ceremonies a feature writer for the equivalent of the “lifestyle” section of the main Berlin paper heard the story through a friend-of-a-friend-of-a-friend who was a rugby player with her husband. Not one to be interested in business stories, she was nevertheless touched by the way the ceremonies had rippled out to surround the winners’ lives.

She tracked down the CEO and interviewed him, thus affording him another chance to speak glowingly about some of the specific examples of his winners’ dedication and ingenuity. As he praised each person, the glow of the values he admired reflected back on him and his company.

The reporter also interviewed the winners and several of the people at the organizations where the awards events occurred and then wrote a human interest story that appeared, with photos, in a Sunday edition. The article generated several glowing letters to the editor by people who witnessed the ceremonies, the winners and others who were also moved by the story.

Mr. John Sunui, a vice president of sales for Singapore-based construction management company happened to read some of the letters in the paper while eating his breakfast in a hotel while in Berlin on business. Sunui emailed the reporter to request a copy of the original article that the reporter emailed back the next day and he received when he returned to Singapore.

That December holiday in Singapore -- and 14 other countries where Sunui’s company has offices, both the office director and one person in each office who has done an outstanding job at their work, as voted by their co-workers, will be happily surprised when they walk in the door at some place that is special to them to be greeted by a company representative who will give them a present and tell a story about another side of the winner that their friends in that organization may not know about.

How can you give a lasting and perhaps the most widely-known gift that ten people you admire can receive? Here are some easy-to-follow steps to bring out others’ better side so they see and support yours. Thus you make it more likely that you can be happier and higher-performing together


Step one.
For each person think of the specific incident where that person has exemplified the quality that you most admire or cherish.

Step two.
Re-play the situation in your mind so you can describe it in all its story-building, touching detail.

Step three.
Practice saying the story, then notice how you now feel more positive about that person.

Picture the details you’ll want others to love to re-tell. Begin with the specifics re the action you want to praise before you end with a general statement that summarizes your positive feelings and view of that other person’s character or talent.

Step four.
For each person envision the group to which they are affiliated (family, religious organization, club, professional group, etc.) where it would be most emotionally significant for that person to be praised.

You have several ways to pass along your praise about the person you love or admire. You may simply call, email or write to someone in that valued affinity group and share your story of praise. Or you may, like the people in the story above, ask for permission to confer a gift on the person at a gathering of their group.

In advertising this method is called a “third party endorsement.” For example, when customers praise a product in an advertisement they are providing a credible third party endorsement.

Because we are all instinctive voyeurs, naturally interested in the stories of each other’s lives we are more drawn to third party endorsements than to most any other kind of advertisement.

Further, when we hear a positive story about someone, told by another person we do find it more credible and compelling than if the person was to “boast” about it in telling it himself.

Here are other ways to offer heartfelt, long-lasting third party endorsement gifts to those you hold dear during this upcoming, less certain holiday season:

• Donate money or another gift to a charity or cause in which that person is active, and ask that your story about them be included in any acknowledgement of the gift.

• Seek out places that person frequent and see if you might buy a needed piece of equipment or repair in that person’s name. In our Sausalito church you can buy a hymnal and dedicate it with a related phrase, to someone. So every Sunday, someone at my church opens up a hymnal with this message, in calligraphy, on the inside front, dedicated to my mother who loves piano music, “To Lestelle whose piano playing washes away the dust of everyday life.”

• On an object which that person might use frequently (coffee mug, bath towel, key holder) imprint or monogram a positive nickname or one phrase characterization of the “hero’s” action. To my English rugby-playing friend, Richard, we’re giving a glass beer stein this holiday with these words etched on the bottom, “Great giver of bone-crushing hugs.”

• Make a large, colorful postcard where you use your computer to print a description of the positive incident involving your hero, then ask your colleagues who agree to join in signing it before sending it to that person’s home.

• Give a gift to the person’s partner in work or personal life, as an acknowledgement of your admiration.

• Make a banner or poster, with a celebratory sentence and an enlarged and flattering image of the hero and hang it in a prominent place (wall or door of the person’s office, home or event).

• Find a place the person frequents (dry cleaner, golf club) and offer the business manager at that site your credit card number with a set dollar limit. Ask the manager to pay the next bill of your hero, fax you a copy of the bill, and hand the manager a gift card with your inscription on it to be given to the hero at their next visit.

• You may think of a variation of this story. Two years ago I learned that Janice, a meeting planner who had hired me to speak at her association several times over the years, and who was exceptionally gracious and generous with me, had contracted leukemia and was not doing well. I learned this from her assistant who called to confirm some details of my next presentation at their annual conference.

On a long plane flight back from another speaking engagement, I looked out the window, thinking of Janice, and conjured up this idea for a third party endorsement of the Hawaiian-born meeting planner which would reflect one of her most passionate interests, gardening. I called the association’s executive director to share my idea and he immediately agreed.

Two months later, just after I was introduced to speak at that association’s convention’s opening breakfast, I moved to the center of the raised stage, signaling the 500 attendees to also rise from their seats as the board president caught the elbow of our surprised meeting planner, Jana, who at the bottom of the stage steps, still focused on making sure the room lighting would be alright for my speech.

He guided her up the steps as I stepped back to the side of the stage and the first person in the audience, roving mike in his hand told the first vignette of how Jana had guided him at the beginning of his career. As Jana reached the center of the stage, in front of the people she had served for 14 years, eight other people in various parts of the room lifted their mike and told their brief story about her.

Then a saxaphone player stepped out from the side of the stage to serenade Janice with a fragment of her favorite Kenny G song as the screen on the stage was filled with these purple words on an emerald green (her favorite colors) background, “Jana is a special flower” followed by a swift changing set of images of Janice in several situations.

As the song ended, on cue, all 500 people pulled from out of their pockets and purses the fragrant Hawaiian-grown white flowers, the gardenias, tuber roses and pikaki and held them aloft towards Jana. The board president handed Jana a bouquet of the flowers and asked Jana to speak, which she did, briefly, through her tears.

Even several of the hotel waiters standing still, crying by then. My speech had, of course, been moved to the luncheon so people could drop by Jana’s table to say hello through the ensuing breakfast.

Posted via email from SayitBetter

Taking Photos in Front of Your Business Earns Them Bragging Rights and ….

…may earn you new customers 

and media coverage.
“The city is our canvas,” GreenGraffiti owner, Jim Bowes told The New York Times. Bowes said, “We can tell a story over the course of two blocks if we want to, without paper, without ink.”

“Using stencils and high-pressure water sprayers, he selectively washes down pavement, leaving behind ‘clean’ words and images that gleam through the grime.”

Give Passersby a Way to Earn Bragging Rights – Putting Your Business in TheirPicture

Such images stop passersby in their tracks. When what they see is interesting they take photos of it, often putting themselves in the photo to show others. If that image relates to your nearby business then they’ve taken the first step to getting closer to it.

This method is called reverse graffiti – and you could use it too for your business or cause.

Domino’s Pizza invited pedestrians in three cities to send in photographs of themselves with the street images and winDomino’s gift cards. It estimates that generated about $1 million worth of publicity. How could you adapt this method to your consumer-serving business?

Summary: Get People Taking Action That Moves Them Inside Your Business

1. When people take a photo of themselves or a friend that includes, in the shot, something related to your business they are taking a step closer towards talking about your business.

2. When they have gained such bragging rights they are more likely to walk in the door. Spur them on with the small gift or prize they will get when they do.

Groups as diverse as Greenpeace, the Amsterdam police (anti-auto theft campaign),Starbucks and MTV have attracted attention using reverse graffiti.

Three Partner-Based, Customer-Attracting “What-If” Scenarios for You

Storyboard your sequence of word and images down your business street.

Using reverse graffiti, what if businesses on three or four blocks joined forces to reverse graffiti a themed “path” on their collective sidewalk in one of these ways?

1. Place funny, wise or whimsical sayings or images or bits of history about their neighborhood on the path.

Ahead of time post signs in the windows and on your web sites offering prizes to the first 200 people who email photos of themselves posing on the graffiti “sidewalk trail” they will see “next week.” Also alert the local media and bloggers of this event.

Tell them all photos will be posted on a web page for the event so be sure to include their name and caption for their photo. (Reviewing the photos in advance enables you to screen for inappropriate photos.)

Your web page also has images of the small prizes each participating business will offer to the named winners who walk in their doors to pick them up.

2. Along the path, tell a story, tied to something special inside each place.

3. Co-host a scavenger hunt, offering clues that draw people inside and prizes to receive inside each place for the first 100 people who complete the hunt. Perhaps use Local Squared.

People are using reverse graffiti for all kinds of reasons.

Here are three:

1. In Minneapolis, Martin Pace created murals by scrubbing away exhaust grime on motorway walls as Moose did in San Francisco’s dirty Broadway tunnel.

2. For this year’s L.A. Film Festival Clorox commissioned The Reverse Graffiti Project, a mini-documentary for its GreenWorks line of cleaning products.

3. A solar gadget company used stenciled mud graffiti, eye-catching and sustainable because it last just a week or so.

Accomplishing greater things with others than one can alone

Kare speaks, writes and consults on quotability and connective communication and collaboration – vital traits in this complex, connected world. This Emmy-winning former NBC and Wall Street Journal reporter was the Obama campaign's Team Collaboration Director.

• Voted one of Top 5 speakers on Communication: http://speaking.com/top5/

• See how much others have accomplished in consulting with Kare http://www.sayitbetter.com/coaching.php - or bring her to speak http://www.sayitbetter.com/meeting_planners.php 

http://twitter.com/KareAnderson  + http://howwepartner.com/

• Two of her blogs are featured on http://collaboration.alltop.com/ and another on http://lifehacks.alltop.com/

Posted via email from Kare Anderson on Coummunicating to Connect

What’s Your Story?

Writing of her secret life as a prostitute, a blogger with the pseudonym Belle de Jour had a backstory worthy of a movie script. In fact it was turned into a Showtime TV series. She wanted to have a satisfying next chapter of her life story so she wrote about it. You see she’s “a respected specialist in developmental neurotoxicology and cancer epidemiology.”

 Few of us lead a startling double life yet we may want to play a new part in the next chapter.

To create fresh scenes for your life, view it as a movie story. That’s what Donald Miller did when hewrote A Million Miles in a Thousand Years: What I Learned While Editing My Life.  Screenwriters know that in a movie a Character is What He Does. An Inciting Incident must happen.

If you are restless with your life why not evoke such an incident to turn your next chapter into the kind of adventure story you want for your life? That’s what I’m embarking on, in a halting way. Four friends are on this path with me and it would be great to have you join us. 

"Storytelling reveals meaning without committing the error of defining it," wrote Hannah Arendt yet we do define ourselves by the spin we put on the stories we tell.

Here are some steps.  

1. Recognize the Story of Your Life So Far

How we cobble together the incidents in our lives and create a narrative thread reflects that spin, revealing our hidden personalities and our tendencies suggests psychologist Dan McAdams, author of The Redemptive Self: Stories Americans Live By. To put it starkly, McAdams believes there are two kinds of people.

There are those who view life-altering experiences as “contaminative episodes.” An emotionally positive event suddenly goes bad and that will be the way they replay future incidents.

Others, like Taylor Mali view events as “redemptive episodes” through which they can eventually redeem bad scenes, turning them into good outcomes over time and becoming better people. I feel like I do some of both. How about you?

2. Choose to Put a Positive Spin on Your Stories and Pull Others Closer

“Emotion serves as a central organizing process within the brain,” writes Mindsight author Daniel Siegel. How we feel about our past affects how we think about describing it – creating an endless loop of repeating scenes and expectations.  Seeing the patterns in our past incidents, choosing to learn from them and rejoicing in that growth can be done most naturally by shifting the theme of the stories we tell others about ourselves.  Move from contaminative to redemptive.  

In this shift you create a life-affirming triple win:

1. You begin living from your strengths more often.

2. Others around you are encouraged by this emotional contagion, thus you are helping friends of your friends’ friends to see their life story in a more resilient light.

3. Reflecting resiliency in your storytelling can pull others closer as they are attracted to positivity.

Positively “integrated personal narratives are an important marker of psychological health,” according to Siegel.

Telling your stories from a resilient mindset also helps anchor that attitude in you - and more.

3. Storytelling Creates Connective Tissue Between Us

1. As you tell you often pull out stories from listeners. Stories tend to build upon each other and draw others in. They spark deeper conversations, begin to establish a common ground and build trust through that sharing.

2. Stories, by their nature, are static, action-driven and in sharing them we can move each other to act, to change.

3. Stories help to cultivate empathy, as PJ Manney points out, encouraging others to understand the perceptions and motivations of others including the storyteller.

4. A good storyteller can reduce a complex situation to its essence while cloaking it in emotionally memorable details. In so doing, stories focus our attention.

For example, if you choose to turn the page of your life story to a fresh chapter, a new adventure, you are setting yourself out on a quest. In describing this quest as a story to others, you may pull them into launching their own quest.

Stories are vital to build shared understanding. They help us make sense out of ourselves, each other and the kind of story we want co-create together as we grow our relationship.  Stories are where we create meaning in our days to endure loss and failures to have a redemptive narrative, to savor our life –with others.

See stories as oxygen in your life.

4. Follow Yourself into the Brighter Next Chapter of Your Life Story

 A fun way to recognize how to tell your own interesting story is to get interested in exactly what it is about. Take one or two of Russell Davies’ suggestions to recognize what most  interests you. I’ve modified some of them to appeal to my lazy side and perhaps yours.

1. Take at one photo everyday and post it on Flickr or other place you can see your growing collection.

 2. Start a daily one-sentence journal.

3. Keep a casual scrapbook – pasting in things you collect and captioning them.

4. Read at least part of a magazine, book or newspaper that outside your usual realm of interest.

5.  Interview someone for 20 minutes and observe the direction of your questions.

6. Collect something

7. Each week sit in a cafĂ© or other public place for 30 minutes or an hour and listen to other people’s conversations. Take notes.

8. Each week write 50 words about something that stuck in your mind – a movie, building, sculpture, song, etc. 

9. Make something and put it where you can see it or give it to the right person.

Accomplishing greater things with others than one can alone

Kare speaks, writes and consults on quotability and connective communication and collaboration – vital traits in this complex, connected world. This Emmy-winning former NBC and Wall Street Journal reporter was the Obama campaign's Team Collaboration Director.

• Voted one of Top 5 speakers on Communication: http://speaking.com/top5/

• See how much others have accomplished in consulting with Kare http://www.sayitbetter.com/coaching.php - or bring her to speak http://www.sayitbetter.com/meeting_planners.php 

Posted via email from SayitBetter